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Staples Selects Halifax, Nova Scotia as Site for Call Center Operation; ...Call Center to create 700 jobs...
WESTBOROUGH, Mass.--(BUSINESS WIRE)--Feb. 10, 1999--Staples Inc. today announced that it has selected Halifax, Nova Scotia, as the site for its newest call center operation.In order to support the rapid growth of its delivered office products businesses, both Staples Direct and Contract, as well as further enhance its commitment to customer service, Staples conducted an extensive location search. Ultimately, Halifax was chosen because of its highly educated work force and strong customer service orientation.

The facility is scheduled to be open this summer and, initially, will employ 200 to 300 associates. That number is expected to grow to 700 associates over the next three-to-five years. The new location will compliment the existing network of 14 call centers.

"We've chosen Halifax because of its high quality labor force," said Joseph G. Doody, president of Staples Contract and Commercial Division. "Customer service is our number one priority, and the Halifax decision only strengthens this commitment."

Staples currently operates in 132 retail stores across all ten Canadian provinces under the banners Staples, Staples Business Depot, Business Depot and Bureau En Gros.

"We currently have four Staples Business Depot stores in the province. Based on the call center site selection criteria, one of the primary factors contributing to the final decision was having a store presence. The selection of Halifax reaffirms our strong commitment to the people of the greater Halifax area. We are very pleased that Halifax has been chosen as the location for the call center," said Ed Harsant, president, Staples Business Depot.

"Staples is a world class company and we're thrilled to have it coming to Nova Scotia", said Premier Russell MacLellan. "We are looking forward to a long term relationship between Staples and the province. We will share the details as the project progresses. "

Staples, Inc. is a $7 billion retailer of office supplies, furniture and technology to consumers and business from home based businesses to Fortune 50 companies in the United States, Canada, the United Kingdom and Germany. Headquartered outside Boston, Staples invented the office superstore concept and today is the largest operator of office superstores in the world. The company has over 37,000 employees serving customers through more than 900 office superstores, mail order catalogs, an e-commerce site and a contract business. More information about the company can be found at http://www.staples.com.

       
     CONTACT: Staples, Inc.                                                         
              Kathy Montal, (508) 370-7895
              kathy.montal@staples.com