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Staples Launches New Next Day Guarantee Tech Services to Help Keep Small Businesses Running Smoothly

Majority of Small Businesses Value Next Day Guarantee for Tech Services, according to Staples Survey

FRAMINGHAM, Mass.--(BUSINESS WIRE)--Jan. 6, 2016-- Staples (NASDAQ: SPLS) makes more happen for small businesses with its new Next Day Guarantee Staples Tech Services. The suite of Staples Tech Services includes PC services that now come with a Next Day Guarantee to quickly and correctly fix tech issues to help keep businesses running smoothly. Select Staples stores also offer mobile phone and tablet repairs.

A recent Staples survey found that the majority (76 percent) of small business leaders would find guaranteed next day service for technology issues valuable. The new Next Day Guarantee from Staples Tech Services delivers fast, quality solutions including PC set up, data transfer, software upgrades, virus removal and more.

The Next Day Guarantee ensures that PC’s brought into Staples stores by Noon will be serviced by 5PM the next day -- or the repairs are free (excluding hardware repairs, unbootable PCs, off-premise services and subject to store hours).

“Staples customers rely on technology to keep their business running, and we are committed to providing quick and efficient tech services for the total lifecycle of their technology,” said Peter Scala, executive vice president, merchandising at Staples. “Whether our customers need tech support in store, online, at home or in the office, our new Staples Tech Services make solutions happen and help keep business running smoothly.”

For more information on Staples Tech services, please visit: www.staples.com/techservices.

In addition, Staples Tech Services will offer mobile phone and tablet repair in select Staples stores. Mobile repairs include replacements for cracked screens, poor batteries, broken home buttons and more. All of Staples mobile phone and tablet repairs are made with the highest quality parts and come with a limited 1-year warranty. To locate a Staples store with mobile phone repair, please visit: www.staples.com/mobilerepair.

Staples Tech Services provides all of the tech support small businesses need such as PC tune-ups, virus and malware removal, data recovery and IT support. And customers can feel confident knowing they are getting the lowest prices on technology products and services with every day guaranteed low prices, the back-to-business 110% Price Match Guarantee and the Business Less List.

About the Survey
This survey of 998 small business leaders was conducted using Research Now and was live from December 10, 2015December 17, 2015.

About Staples:
Staples makes it easy to make more happen with more products and more ways to shop. Through its world-class retail, online and delivery capabilities, Staples lets customers shop however and whenever they want, whether it’s in-store, online, on mobile devices, or through the company’s innovative buy online, pick-up in store option. Staples offers more products than ever, such as technology, facilities and breakroom supplies, furniture, safety supplies, medical supplies, and Print and Marketing Services. Headquartered outside of Boston, Staples operates throughout North and South America, Europe, Asia, Australia and New Zealand. More information about Staples (SPLS) is available at www.staples.com.

Source: Staples

Staples
Kristy Houston, 508-253-8468
Kristine.Houston@Staples.com
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Carrie McElwee, 508-253-1405
Carrie.McElwee@Staples.com