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Staples.com Customers Lead Its Web Site Evolution

FRAMINGHAM, Mass.--(BUSINESS WIRE)--May 9, 2000--

     Revamped E-commerce Site for Small Business Features Improved
                 Navigation, Drill-down Searching and
                  Persistent Shopping Cart and Lists

Staples.com, a leading e-marketplace for small business, today announced a dramatic customer-driven site redesign that significantly increases the performance and efficiency of www.Staples.com. New, best-in-class functionality includes persistently viewable shopping cart and personalized shopping lists, precision searching and an easy to navigate layout.

"We have partnered with our customers and created a site designed by small business for small business," said Jeanne Lewis, president of Staples.com. "By leveraging our customers' feedback, our award-winning site just got better. The new time-saving features help small businesses focus on the success of their companies -- not just running their offices."

Staples.com conducted hundreds of hours of usability testing, evaluated customer emails and customer insight generated from online quality rating service provider, BizRate.com. The result is a redesigned site that empowers customers to better take advantage of Staples.com's intuitive features and functionality, quickly find the products they seek and effortlessly complete their purchases.

Specific site improvements include:

-- Persistently viewable shopping cart for ease in selecting and viewing items;

-- Intuitive navigational framework for improved usability;

-- Persistent personalized time-saving features for quick acess;

-- Precise product searching capabilities;

-- A dramatically shortened registration process; and

-- An online Rebate Center for e-commerce, catalog and retail shoppers to print rebate forms and check the status of submitted rebates.

About Staples.com

Staples.com is creating a leading business-to-business electronic marketplace offering a comprehensive solution for all of the office needs of business customers. Staples.com currently provides an electronic marketplace where small, mid-sized and large businesses can procure office products and business services and obtain business information and expert content. Staples.com includes the operations of all three of Staples Inc.'s (NASDAQ: SPLS) e-commerce sites: Staples.com, Quill.com and StaplesLink.com.

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding Staples, Inc.'s business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-Q for the most recently ended quarter.

    CONTACT: Staples Inc.                   Schwartz Communications
             Debby Hohler                   Carissa Caramanis
             508-253-8509                   781-684-0770
             deborah.hohler@staples.com     carissac@schwartz-pr.com