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Staples Announces Easy Mobile Tech (EMT) Service To Remedy Computer Emergencies

FRAMINGHAM, Mass.--(BUSINESS WIRE)--Aug. 8, 2005--

Staples EMTs Serve as a Personal IT Department, Making it Easy for Home Office and Family Users to Cure Technology Ailments Without Hassle or Headache

Staples, Inc. (Nasdaq: SPLS) today announced its national expansion of Easy Mobile Tech (EMT) service, a team of A+ certified technology experts trained to cure common IT ailments afflicting small business and home users. Staples EMTs are an easy solution to take the pain out of common technical frustrations, whether it's installing new equipment, protecting existing technology or repairing systems gone awry. Responsive and efficient, the EMT service is an on-call technology help service that makes house calls to save customers time and frustration. EMT service is also available in Staples stores across the country.

For those who hate tech-jargon laden manuals, Staples EMTs are a savior, and can effortlessly install wireless networks or new hardware. Staples EMTs can easily remedy PCs plagued with slow processing speeds, pop-up ads and spyware. Even for customers trying to figure out a new PC system or master the Internet, Staples EMTs have a patient "bedside manner," and are both tech-savvy and customer-friendly.

"Staples EMT service is a natural extension of our value proposition - we make the office product shopping experience easy, and now we make technology ownership easy," said Bradley White, director of product services for Staples. "When problems arise with the family computer, or if new technology is being introduced in a home or home office setting, customers want to call upon a brand like Staples that they trust to deliver reliable, efficient service."

Staples EMTs are A+ certified after receiving Staples-specific EMT training. Staples EMTs are specifically focused on PCs and networks, making them an easy solution for those working in a small office or home office environment.

In Staples markets across the country, EMT professionals are ready to answer the call. The 866-4 EZ-Tecs (1-866-439-8327) line is open weekdays 8:00 a.m. - 11:00 p.m. ET, and weekends 9:00 a.m. - 8:00 p.m. ET. Appointment times are confirmed within four hours.

In Home or Office EMT service pricing is highly competitive within the industry, (cost of parts and components are extra):

  • PC Installation: $99.99


  • Printers and Peripheral device installation ranging from: $99.99 - $149.99


  • Wireless network installation starting at: $99.99


  • In Home diagnostic to troubleshoot problems starting at: $99.99

In addition to making house calls, Staples EMTs will host regular clinics in Staples stores, providing tips and tutorials. Free to the public, topics include wireless network installation and maintenance, PC performance optimization, security and internal component installation. Clinics are designed to help customers help themselves, achieving greater productivity and pre-empting trouble down the road. Additional information is available online at www.staples.com/easymobiletech.

About Staples

Staples, Inc. invented the office superstore concept in 1986 and today is the world's largest office products company. With 65,000 talented associates, the company is committed to making it easy to buy a wide range of office products, including supplies, technology, furniture, and business services. With 2004 sales of $14.4 billion, Staples serves consumers and businesses ranging from home-based businesses to Fortune 500 companies in 21 countries throughout North and South America, Europe and Asia. Headquartered outside of Boston, Staples operates approximately 1,680 office superstores and also serves its customers through mail order catalog, e-commerce and contract businesses. More information is available at www.staples.com.

MULTIMEDIA AVAILABLE:
http://www.businesswire.com/cgi-bin/mmg.cgi?eid=4947514

CONTACT: Staples, Inc.
Julie Mittelman, 508-253-8580
julie.mittelman@staples.com
or
Weber Shandwick
Sue Howland, 617-520-7082
showland@webershandwick.com

SOURCE: Staples, Inc.